Configuration
Mock data — demo only. Conversations, automations, integrations, and stats on this page are placeholders. Nothing here is connected to live HubSpot, Help Scout, or SalesMessage data.

Configuration

Workspace-wide credentials and your personal preferences. Channel connections (HubSpot, Help Scout, SalesMessage) live on the Integrations page.

Org wide configuration

Workspace credentials

Shared keys used by the whole workspace. Only workspace owners can read or change these.

  • Stripe API key
    Used to issue refunds initiated from inside this admin.
    …K9q2
  • SendGrid API key
    Powers transactional email sent by automation rules.
    …8w1p
  • AI provider key
    Used to draft suggested replies. Bring your own OpenAI or Anthropic key.

Personal configuration

Your preferences

Your own credentials and account connections. Other teammates — and workspace owners — never see these.

  • Google Calendar
    Optional — sync 'Pending' conversations to your personal calendar as reminders.
    Connected as staff@aktivate.com
  • Slack notifications
    Get a Slack DM when a conversation is assigned to you or mentions you.